IBPS Customer Service Associate (Clerk) Recruitment 2025

IBPS Customer Service Associate (Clerk) recruitment 2025

The Institute of Banking Personnel Selection (IBPS) has released the notification for the recruitment of Customer Service Associates (formerly known as Clerk) for 2025. This recruitment drive, officially called CRP CSA-XV, aims to fill 10,277 vacancies in various Public Sector Banks across India.

Important dates

• Notification Release: July 31, 2025.

• Online Application Start Date: August 1, 2025.

• Application Deadline: August 21, 2025.

• Preliminary Exam: October 4, 5, and 11, 2025.

• Mains Exam: November 29, 2025.

Eligibility criteria

• Education: A Bachelor's degree in any discipline from a recognized University or its equivalent.

• Age: 20 to 28 years (as of August 1, 2025). Age relaxation is available for reserved categories as per government norms.

• Computer Literacy: Operating and working knowledge in computer systems is mandatory.

• Language: Proficiency in the official language of the state/UT for which the candidate applies is preferable.

Application process

• Apply online through the official IBPS website: www.ibps.in.

• The application process involves registration, uploading scanned documents (photograph, signature, left thumb impression, handwritten declaration), filling the detailed application form, and paying the application fee.

• Application fees: ₹850 for General/OBC/EWS candidates and ₹175 for SC/ST/PwBD candidates.

Selection process

• Preliminary Exam: Qualifying in nature, the marks are not counted for the final merit list.

• Main Exam: The scores obtained in the Mains exam are used for the final merit list.

• Language Proficiency Test (LPT): A qualifying test to assess language proficiency in the official language of the state/UT

• Provisional Allotment: Based on merit-cum-preference in the Mains exam and the final vacancies reported by the participating banks.

Salary and benefits

• The basic pay starts at ₹24,050 and the gross salary ranges from approximately ₹40,720 to ₹44,000, depending on the location and bank policies.

• In-hand salary is estimated to be around ₹37,000 to ₹39,000.

• Allowances and benefits include Dearness Allowance (DA), House Rent Allowance (HRA), Medical Allowance, Special Allowance, and Travel Allowance.

Job profile and career growth

• The Customer Service Associate (Clerk) is an entry-level position involving daily banking operations, customer interaction, and support.

• The role offers opportunities for career advancement through promotions based on experience and performance, typically after a minimum of 2 or 3 years of service.